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How nagad88 Handles Your Personal Data

At nagad88, we take the privacy of your account information seriously — from the moment you register to every transaction you make via UPI, Paytm or PhonePe.

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nagad88 How nagad88 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

If you have questions about how we handle your data, want to request access to information we hold about you, or need to raise a privacy concern, our team is available through…

Email Privacy Support Send your data access request, deletion request or privacy question to our dedicated privacy address. We acknowledge receipt within 24 hours and aim for full resolution within 72 hours on working days.
Live Chat Channel Open the live chat widget on nagad88.cyou to speak with a support agent who can log your privacy concern, escalate it to our data team and give you a reference number for follow-up.
Written Request Form Use the on-site privacy request form to formally submit a subject access request or a request to correct inaccurate account data. All submissions are logged and tracked until resolution.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to protecting your personal data — covering how it is stored, how long we keep it and who inside the organisation can access it.

Encrypted Data Storage

All personal data — including your name, contact details and linked payment identifiers for UPI or Paytm — is stored using AES-256 encryption at rest. Only authorised personnel with a verified business need can access account records.

Cookie Policy

We use strictly necessary cookies to keep your session active, and optional analytics cookies to see which lobby sections you visit most. You can manage cookie preferences through the settings panel accessible from any page on nagad88.cyou.

Account Security Controls

Two-factor authentication is available on every account. When you log in from a new device, we send a verification code to your registered phone number before granting access, reducing the risk of unauthorised entry to your account.

Data Retention Schedule

We retain your account data for as long as your account is active and for a defined period afterwards, as required by applicable Indian regulations. Once the retention period expires, your data is securely deleted or anonymised.

Third-Party Data Sharing

We share data only with payment processors — such as the gateways that handle UPI, Paytm and PhonePe transactions — and with fraud prevention services. We do not share your personal data with advertising networks or data brokers.

Your Correction and Deletion Rights

You can request a copy of all personal data we hold about you, ask us to correct inaccuracies or request deletion of your account data where no legal obligation requires us to retain it. Requests are handled within 30 days.

Frequently Asked Questions on Privacy

Below are the questions we receive most often about how nagad88 manages your personal data, your rights under this policy and what steps to take if something needs to change. If your question is not covered here, use any of the contact paths in the support section above.

We collect your name, email address, phone number and date of birth at registration. When you make a deposit via UPI, Paytm or PhonePe, we also record the transaction reference needed to reconcile your account balance and withdrawal history.

Payment data passes through encrypted connections (TLS 1.2 or higher) between your device and our payment gateway. We do not store your full UPI handle or Paytm wallet credentials — only the anonymised transaction reference required for dispute resolution.

Yes. Submit a subject access request via the privacy request form or by emailing our data team. We will compile and send you a structured copy of your personal data within 30 days of verifying your identity, free of charge.

Send a deletion request through live chat or the written request form. We will remove or anonymise your data once we have confirmed no legal obligation — such as transaction record-keeping required under applicable Indian law — prevents deletion.

We share your data only with payment processors handling UPI, Paytm and PhonePe transactions and with fraud-detection services necessary to secure your account. We do not sell personal data or share it with advertising networks under any circumstances.

We use session cookies (strictly necessary) and optional analytics cookies. You can accept, reject or customise non-essential cookies through the cookie settings panel on nagad88.cyou. Disabling analytics cookies does not affect your ability to use the platform.

Contact our data privacy team directly via email or live chat with a description of your concern. We will investigate and respond within 72 hours. If you remain unsatisfied, you may escalate the matter to the relevant authority under applicable Indian law.

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